Customer GOES OFF on Me, Drives to My Shop to Confront Me

I have always said anyone can screw up. It’s how it’s handled that is a mark of a true professional.

"I have employees that are dependent on the work that this company is giving us." My God you have such an amazing mindset I wish more owners thought like you. Keep up your awesome work!!

This is great. You turned an angry customer into someone that will probably never use anyone else but your company if he has his choice. This is a great story and you are a great business owner.

In a day and age when too many people are willing to "blame the other guy" for their own shortcomings, it was refreshing to hear your story. Thank you!

I was CNC programmer/certified toolmaker for 25 years. I wished I worked for somebody like you. Our GM never ran a machine in his life and would never listen to all of his experienced team leaders and supervisors such as myself. I always took pride in making things work and parts were within tolerance. I would personally design and make tools we didn’t have to get the job done right only to get bitched at by a guy who couldn’t change a tire about taking a few hours over the allotted time of the job quote. A good leader trusts their top employees, not question everything they do and give attitude about a skill he/she doesn’t have. Great speech and great example of how a company should run. Kudos!

This is my favourite story of yours. There are so many lessons to learn from this. It’s so easy to get defensive and angry but it’s best to relax and be calm.

This is professionalism on the highest level,I wish other manufacturers would adopt this concept.

If I wasn't a business owner myself, I'd want to work for you. I hold the same values, standards and ethics as you do. I love this story!

This would be the best graduation speech ever. How to behave and interact. How inspiring and motivating.

There is an old saying "If you're not making mistakes you're not learning anything " Nobody knows everything! Bravo for listening to your customer and growing the business relationship from this experience.

Great story from both sides. Emotions subsided, business heads aside and logical heads prevailed between science/tech guys. Cool

So basically you both were willing to listen to each other. Instead of pissing on each other's shoes, you collaborated and solved a problem that you both had. The implementation of that concept is rare. There's a lot to be said for that level of professionalism. A lesson that can be used for a multitude of situations. Well done. 👍

Having the mindset and work ethic that you have as an owner is exactly why you are as successful as you are. Your company is a direct reflection of the people or person who owns /runs it. Keep up the good work. You should be very proud of all involved. !!!

So basically the parts didn’t make spec. You made new ones. Jesus you like the talk

I have no idea how this made it into my feed but I'm grateful that it did. Thank you for sharing this lesson.

You are a great business owner. Just the part of you taking responsibility does it for me. Much respect.

Nice to see nobody had to sick the lawyers on each other. Refreshing to see problems settled like real men. Also save a ton of money not paying the sheister lawyers.

This is how things used to be done on a wide scale. My grandfather was a ceo of Sears back in the 50s. What he had implemented was that Sears people would help manufacturers solve distribution issues, manufacturing problems, and streamline their whole process. This approach was beneficial for all involved, Sears got a better product at a lower cost, and the manufacture made more money by higher output and less cost per item.

I appreciate your attitude and you have gained my respect. Your customer service is real customer service. Mistakes happen. The handling of the situation separate the Great from the low standards that are being forced upon other companies customers is terrible. I am a licensed professional craftsman and have seen the fall of quality service in my 42 working years both by the newer generations and company greed and /or apathy. Thanks to you for caring and properly addressing the customers concerns. The way it should be and used to be.

First time watching a video on your channel. I am impressed by the fact that both of you at the end put all emotions aside and worked together to solves the problem and at the end of the day developed a great partnership and friendship! I wish more people had this type of mentality! Just think if many people did just how many problems would be solved and how many relationships would be built. Definitely look forward in watching more of your videos Titan!!