Intel has a Pretty Big Problem

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Published 2024-07-10
Intel's 13900k's and 14900k's are crashing at an alarming rate? Why isn't anyone talking about it and what is Intel's solution?

Forum Thread here: forum.level1techs.com/t/intels-got-a-problem-13900…

0:00 Intro
1:07 The Data
5:08 Data Breakdown
10:17 What's Causing the Problem?
13:30 What's Being Done?
17:40 Closer Look at Configurations
19:26 Final Thoughts and Conclusion

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Music: "Earth Bound" by Slynk


Edited by Autumn

All Comments (21)
  • @Level1Techs
    Intel PR posted an update to... reddit. So check that out, update your bios, and look for another update to your bios coming mid august 2024! www.reddit.com/r/intel/comments/1e9mf04/intel_core… tho they seem to have deleted some of the better questions about whats covered under rma, are folks that have delidded covered (guessing: lolnope), etc.
  • @cuteswan
    Intel saw Boeing's crash rate and said CHALLENGE ACCEPTED!
  • @MIBxSpartan
    Quick we need to throw Wendell in witness protection before the Intel hitman finds him!!!
  • @Zorro33313
    "AMD Is In the Rear-View Mirror" - Pat Gelsinger, Intel CEO "Intel CEO’s Comments of AMD ‘in the Rearview Mirror’ May Indicate Intel is Driving Backwards" - Areej Syed, Hardwaretimes
  • Actual investigative journalism instead of talking about cpu's for 20 minutes just like 99% of other tech channels. Quality content.
  • @dgo4490
    Intel forgot how to make fast cpus, then they forgot how to make efficient cpus, and now they appear to be forgetting how to make properly operational cpus... Not a good character arc...
  • @TheSickness
    Feels like Intel wants to drag out the problem till next gen launches and play the Spider-Man meme till then
  • @brawldude2656
    -Talks about a real problem -Explains what he found in true objectivism -Admits data is not big enough -Properly digs through the problem What a gigachad
  • @Jimmy-Vance
    You should publicly mention that you are not suicidal in case Intel approaches Boeing for advice and business cards.
  • @yoboymoi
    I mad respect the person who kept playing regardless if they were crashing every 2 hours,I feel then on a spiritual level
  • @FinsterDexter
    Just want to point out this is the kind of investigative work traditional tech journalism doesn't do anymore. Thank you so much for this work!
  • @matthewgaines10
    The mighty days of Intel supremacy have long been over. Now they are trying not to be mediocre.
  • @CyranoLeRapier
    I work at a gaming marketing agency in the IT department, and I have been absolutely losing my mind over these issues. I have built ten systems over the last six months, and had three of them experience various failures, from One of the more consistent problems I've seen has been system corruptions, where I'm unable to even run simple Windows updates, SFC, DISM -- you name it. Recovery media fails, fresh installs on new drives fail, and the crashes on games have gotten utterly out of control. Thank you for this, it's definitely incredibly helpful for tracking our OWN sanity.
  • @WayStedYou
    The fact its happening in game servers is pretty crazy and an entire 1000 dollars extra for support.
  • @Momfasa
    Intel PR department: Lets talk about Lunar Lake instead. What a great CPU that is.
  • @JoPOW7
    My god this is so useful. I am on my third 13900K in 18 months. First one ‘lasted’ a year (3 months of that was me getting more frustrated trying to diagnose wtf was happening as more and more and more games failed). The pain was that it came out as IO errors, memory errors, everything except the CPU. In the end I found a forum thread where someone mentioned it. I got it swapped under warranty and the second one began to fail identically 5 months in. Third one is still quite new but if this goes as well I’ll be sharing all of this with the builders and telling them they can either refund the entire PC or put something else back in. I have no overclocking. The games that crashed were often games that a 13900K wasn’t even remotely needed for - like WoW - and it was absolutely infuriating
  • @renehoyvik
    When server providers are starting to actively recommend AMD systems after YEARS of Intel being the "safe bet", this is the point where Intel should start sweating. Because mind-share is a huge factor in what gets bought in large volumes.
  • @Jessassin
    15:05 "We already replaced a lot of customer's 13900k with 14900k and the issues don't seem fully resolved." This statement is extremely telling. 14:56 "$1,000 extra" for support is insane and really tells the whole story here. The part is not reliable. I am sure a lot of conversations are happening behind the scenes here, but based on what I've seen, Intel has not committed to fixing the issue. We can hope that it is due to incompetence but more likely they do not want to admit fault here due to the cost of "making it right" Thanks for sharing this Wendell, it will be interesting to see other news around this topic in the coming weeks.
  • @Heatranoveryou
    Intels decades of fuck you buy our shit has not changed
  • @pjmorgan
    The absence of AMD data is also data