Apple vs Samsung Customer Service Battle!
7,633,049
Published 2023-06-08
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All Comments (21)
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brb just heading to the local repair shop down the corner 😅 To check out my full breakdown of Apple's new Vision Pro Headset: https://youtu.be/SSC0RkJuBVw
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I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.
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As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.
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For clarifcation: Apple devices are sent to a Warehouse in Leicester and typically repaired the day they are received as they have a day to day turn around. The only time it takes longer is if they have to requote you for additional damage. It's very fast-paced considering the 100's of devices that get sent everyday
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The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂
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That physically hurt me inside watching Arun purposefully impale those new phones with a pen.
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I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.
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2:36 the way she said "device" feels familiar. 😂
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4 months late but it’s definitely hard to choose which better since both companies have features that are exclusive to them. They are both amazing device companies.
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This why right to repair is soo important. A independent repair shop would have been much cheaper and faster
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I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.
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Your video was very very very helpful you touched every point and you deserve a thumbs up 👍
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You have put alot in making this video bro. You are the best
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This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else
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We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!
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I have never skipped your video, it’s so interesting 😊
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When he broke those flagship phones, i literally got pain in my kidneys😂😂
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I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.
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I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling. Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)
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this is such a quality content I'd appreciate so much
