😱 HERMES SERVED ME A CEASE & DESIST - Why I Stopped Shopping in the Boutique

I forgot to mention in this video that I understand special gifts from all of the fashion houses are reserved for VIP or high spending clients. If this was the justification I'd received from my SA, I would have accepted it and moved on. The reason why I believe the Cease and Desist was in retaliation was because of the timing. I had sold the Picotin bag 6 months prior to asking for this Chinese NY gift, yet received the letter 3 days after asking. I didn’t make this point clear in the video but I told my SA to let her manager know that this wasn’t fair nor was I happy, which I believe prompted the letter.

The whole "cannot resell their bags" thing is laughable. You bought it, you own it. You can do anything legally you want with it. Keep it, sell it, burn it, give it away - it's not their business. They act like you adopted a bag instead of it being a commercial transaction. Does that mean no used Hermes products should be sold on Fashionphile, Rebag, etc? How about all those reseller shops you see in Japan? Hermes' attitude gives me a pain. (BTW, I refuse to say "preloved" - it's a bag, not a puppy. "Used", "preowned" if you absolutely must.)

Even if I didn't find Hermes' stuff completely snoozeworthy, this kind of crap is why I'd never shop there. I'm new to luxury goods, I only have a single LV bag but their SAs treated me with respect the second I walked in the door and didn't act like they were doing me a favor by letting me buy it. The way Hermes treats their customers is absolutely gross.

This was really interesting and such a shame that you had that experience ! Never been afraid to decline an item though ! They may have put it to one side but you’re the customer and should be happy with what you are buying ☺️☺️

It’s double “wow” for me. Two separate issues that each blow my mind. Thank you for sharing. I always love your lightheartedness and humor

This is awful. Policing customers is another level. It creeps me out how they track and monitor social media. Also disturbing how they discriminate based on race/religion. Not sure how civil rights are in Australia, but this type of discrimination isn't right.

Seems like Hermes take themselves waaaay too seriously!

I've been saying that this brand uses abusive sales tactics to keep their clients in constant fear of retaliation. Words are powerful. Sthg is wrong when everyone keeps saying Hermes "offered" them bags when they still have to pay 10s thousands. Nevermind "the game".

Ridiculous! What gets me is not just the childishness but the arrogance of the brand. Their T&Cs are arrogant - can you imagine if the car manufacturers said you can’t resell our cars? So you’re stuck with the car for life or can’t ever buy one second-hand - people would go bonkers lol 🤣. You didn’t deserve that and glad you can rise above it, Connor 😊

I’m glad you posted this. I drove 3.5hrs to Bellevue WA to be told that they mainly provide the Bs to their Asian clients because they spend more. That I was better off buying from the real real. I was so thrown off by her statements. Even my husband felt uncomfortable. We are both mexican and we were the only 2 there everyone else was Asian. But still it was not right to even mention it. I might not be wealthy as their Asian clients but it gives her no right to discriminate against me for my race and assumption of wealth. I decided I’ll go preloved. Oh and that even some SAs buy from the real real, okay sure/maybe.

new sub✨ been watching your videos for 3 days already and am learning so much from you already. xx 🇸🇧🇵🇭

Thanks for sharing! Hermes is a whole other level of craziness

Hermes is SO petty and pathetic to have done that. Thanks for sharing Connor 💖

The lunar new year gift is given to high spenders who look Asian in order to engage Asian customers who tend to spend more. It’s a pretty large assumption on H’s part and I agree they should give the gift to all high spenders. You were sent the CAD letter because you’re a more public figure. ANYONE with a social media presence focused on luxury is on H’s radar.

As a lawyer I do have an opinion about this. You should be able to do with it whatever you want and I think they are legally held to give you full ownership without limitations, prohibiting reselling would mean a limitation regarding the ownership of the bag. However I do see option for Hermes to limit what their customers do with their bags, it’s a long story that Hermes must know too. Overall I have to say whatever Hermes may come up with, it’s not very customer friendly…ps. I am a lawyer in Europe, I would love to write something more about the whole legal situation regarding Hermes. It seems that this problem is growing in last years especially since the pre loved marked prices are going up.

That's beyond ridiculous. Lunar new year is celebrated by a lot of people across Asia not just Chinese. Also how on earth can they judge someone on their ethnic background? I would think this is racial discrimination. I'm glad you have an upbeat attitude over this. This would leave a bad taste for the whole brand for me. They were completely petty and unprofessional.

Great video - I couldn’t agree more and that’s why I would never buy them either from the boutique or on the pre-loved market. I would never support a company that does not treat their clients equally. If someone has the funds they should be treated equally.

Went to the store in Gold Coast once looking for a Kelly WOC, and the experience wasn’t good. The store manager was very snobbish telling me “our bags aren’t for sale 😊”

Hermès in Australia is so intense! Do you have that much time on their hands? First Purse on Fleek now this?! 😮 Really like your comparison that Christmas packaging is not exclusive to Christians!

New sub. I have heard many horror stories about in store experiences. I buy what I like, I can’t deal with the whole “journey”. I don’t know why they would single you out because there are others who resell Hermès and it’s well known, and nothing seems to happen to them. As far as the Chinese New Year gift, that’s amazing! I can’t believe someone said that! Aussies are like Americans as far as the range of cultures and being a melting pot. There would be big trouble here if that were announced in a boutique.