How to Control Your Emotions During a Difficult Conversation: The Harvard Business Review Guide
131,276
Publicado 2022-03-02
00:00 Have you ever lost control during a heated argument at work?
00:28 Emotions are a chemical response to a difficult situation.
01:35 To stay calm, first acknowledge and label your feelings.
02:25 Next, focus on your body.
03:32 Use visualizations.
04:19 Focus on your breath.
04:52 Repeat a calming phrase or mantra.
05:08 Ok. Let’s review.
Start by taking a deep breath and focusing on your body. Repeat a mantra to yourself such as “This isn’t about me,” “This will pass,” or “This is about the business.” And try to distance yourself from the negative emotion you’re feeling by labeling it: “He is so wrong about that and it’s making me mad becomes I’m having the thought that my coworker is wrong, and I’m feeling anger.” And don’t forget the value of taking a break. The more time you give yourself to process your emotions, the less intense they are likely to be.
Reading list:
hbr.org/2017/12/how-to-control-your-emotions-durin…
hbr.org/2015/12/calming-your-brain-during-conflict
hbr.org/2013/02/break-your-addiction-to-being
hbr.org/2021/01/how-to-keep-your-cool-in-high-stre…
hbr.org/2015/05/recovering-from-an-emotional-outbu…
hbr.org/2021/12/managing-your-emotions-during-a-ne…
Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Video by Andy Robinson
Edited by Jessica Gidal
Animation by Alex Belser
Design by Riko Cribbs and Karen Player
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Todos los comentarios (21)
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Here is the only formula you need: do not personalize it, try to respond not react. Think that you are there, who is self confident, having enough compassion and maturity, to balance the tension and emotions, in a honest way. In the end they will respect you, and you will build trust which has been the most valuable asset throughout the history.
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THIS IS MIND BLOWNG
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Great topic and insightful too. I would love if a topic on what constitutes a gossip or a conversation in someone's absence and how to identify when a healthy conversation becomes gossip and how to not be part of it . What is actually gossip?
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Helpful,succinct and makes perfect sense. Thank you.
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Thank you for your videos, they are very helpfull for me as a boss!
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This is GREAT!!! I wish this existed years ago. Really great Wisdom
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I'm just reading Seneca's De Ira; this is timely, and useful from HBR. Thanks
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Fantastic content, well done!
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This is the best video ever it helps everyone!
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Thank you for your advice
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"Serenity now", Frank Costanza
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Very helpful. I am a Group Therapy Facilitator. I can certainly use this information.
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Thank you for amazing video. My tactic is to call the people I love to calm down.
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Great types!
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Loved it. ❤❤❤
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I self always cool calm and confident. Having a good attitude that the basic
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What do deal with people you hate the most ? Please cover this in future…..
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Love it💞
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More videos on visualisation techniques and conversation tips to make a person accept your point
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Ty :)
