A Very British Hotel - Episode 1

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Published 2017-05-04

After uploading the video with myself in it, I had received a comment asking for the other 2 episodes. So here is the very first episode of 3 showing the goings on at the Mandarin Oriental, Hyde Park, London. In this episode, we get to meet a variety of staff from the front line and behind the scenes, seeing into training, the laundry and the infamous Concierge Desk. We meet some celebrity guests and see what it is that keeps the guests coming back, and also see a tough job for the luggage porters when some middle eastern royalty arrives. This documentary was produced by Oxford Scientific Films and Broadcast Originally on Thursday 2nd March 2017 on Channel 4.

All Comments (21)

@rohp1283 1 year ago

That Lithuanian lad on minimum wage and brilliant at his job must hope and pray his temporary contract is renewed. That's gratitude for you.
@nailsdeb 1 year ago

I never leave a mess. Respect to the staff and good 🇨🇦 manners !!
@Ladynipchick2 1 year ago

The Claridge's hotel documentary is absolutely wonderful as well.
@Tu-wf4sg 5 years ago

If it's not okay for common people to leave without paying in full, its shouldn't be okay for richer folk to leave without paying in full!
@shirleyporter9025 5 years ago

Throwing over a thousand £'s worth of food into the bin from a customer who just likes the look of an expensive spread is despicable.
@MayimHastings 1 month ago

"The lottery is a tax on hope." I love that. I hope he, and everyone else on here are doing amazing.
@johnhastings462 6 years ago

The Staff are the real stars of this Show. Amazing people in every way !
@oliverhorn3983 5 years ago

You have to love that "A very British hotel" starts with the most fake friendly French accent ever ... congratulations!
@samlaw9972 5 years ago

I really like that young bloke in the laundry section he's so damn honest and blunt lol just love it what a character, I hope his contract carried on
@jonbw12 1 year ago

the door man from st Lucia was bang on. He isn't jealous and he is happy with what he has, not what he can't have. The car is right, gets you from A to B, no different apart from a ridiculous price tag. Absolutely love this guy
@Weeflowerofscotland 1 year ago

Manners cost nothing . As my mother always told me. Make people feel valued, it’s a wonderful gift to give.
@TheVaughan5 6 years ago

"Elite clientele?" That's highly debatable- lol
@dalalalsubaie5042 6 years ago

the laundry manager I have HUGE respect for her for understanding other culture when he told her about the request from the middle east group for wanting a female to help instead of male, and she explain it to the camera instead of joking about .
@xposingbullshit2472 5 years ago

I worked in 5* hotels for 7-8 years and after that, I moved to an office job - technology. I miss the hotel job and this year I will do my best to return to this amazing industry. I worked as a butler, doorman, bellman, room service waiter, concierge, and receptionist. Every day is different and exciting. It is an amazing job. This year I am getting my job back!
@lisaca76 6 years ago

What kind of person stays at a 5 star hotel, uses the facilities, has staff looking after them and then tries to get out of not having to pay for their bill?? That is just plain rude.
@raychand4776 5 years ago

11:28 "... closely followed by her luggage truck" !!! An ordinary person would have died in embarrassment.
@abdulrafeykhan9309 5 years ago

The most amazing thing about the documentary is how honest the employees were while giving the interview. The biggest achievement of the makers is to bring the real selves of the employees past any diplomacy. Because after all they are working for somebody any they can't just say anything about anything... But the documentary managed to get under the skin and that's really great. 👍
@18Alpine 5 years ago

They order all the food, but eat very little. What happens to the food? It goes in the bin. I have no words...
@_year-sb6sy 1 year ago

" I just love leaving towels on the bathroom floor, someone else will pick them up " completely sums up how money doesn't buy class !!!
@keithdsilva 5 years ago

I have so much respect for the staff here.. they have tough lives but their hearts are in the right place..